Booking Clerk at Nagpur Railway Station faces action against misconduct

NAGPUR: The Nagpur Central Railway administration has initiated disciplinary action against a counter clerk who had asked a passenger to buy two platform tickets and sell one as he did not have change. The parking lot contractor was also imposed a penalty of Rs.500 for overcharging.

On November 18, RTI activist Avinash Prabhune had filed a complaint with the Divisional Railway Manager (DRM) Brijesh Dixit that bad behaviour of the railway staff at the eastern side of the station at Nagpur was causing hardship to passengers.

Prabhune had stated that cycle stand contractor did not refund Rs5 after paying Rs10 note. Moreover, a clerk at the ticket counter gave Prabhune two platform tickets instead of one as he did not have change (loose money). When countered, the clerk asked Prabhune to sell one ticket to someone else. When he demanded a complaint register, it was not available. He also alleged that those manning the escalator behaved rudely.

TOI on November 19, had reported how poor administration left passengers in lurch. In a written reply to Prabhune, the assistant commercial manager (ACM) SG Rao informed that an action against the said clerk has been initiated under disciplinary and appeal rules (DAR).

He said that staff manning the escalator has been instructed to be courteous. Besides, a fine of Rs500 has been imposed on the parking contractor for overcharging, he added.