Central, Western Railways instals Optical Character Reader Kiosks at Mumbai Suburban Stations

MUMBAI: Central Railway has installed 24 Optical Character Reader (OCR) Kiosks at Mumbai Suburban Stations to reduce queue at Booking Counters and ATVM.

Central Railway has enhanced the features of Mobile Ticketing by facilitating the passengers to print tickets through 24 Optical Character Reader Kiosks at its Suburban Stations. 4 OCR kiosks at Chhatrapati Shivaji Maharaj Terminus and 5 OCR Kiosks each at Ghatkopar, Thane, Dombivli and Kalyan Stations.

Shri Sunil Udasi, Chief Public Relations Officer, Central Railway said this facility will help commuters to save time and get tickets on the move easily avoiding queue at stations.

The process for obtaining the printed tickets for the booking done through Mobile App is as follows:

Passengers book their tickets on their mobile app and choose “paper ticket” option. Then, Passengers will get an SMS showing three line Character Code in the SMS alongwith Booking ID and other details. Passenger need to open this SMS and place the mobile phone in the slot provided in OCR kiosk. OCR kiosk will read the three line character code and will print the ticket. If the kiosk is unable to read Character Code, then passenger can also opt for manual option and print ticket by inputting the booking ID and his mobile number, in the OCR kiosk.

No need of GPS connectivity for booking of tickets on Mobile App and printing ticket on OCR kiosk.

WR installs 20 OCR kiosks at busy stations for hassle free ticketing

In a first, Western Railway has introduced state-of-the-art Optical Character Recognition (OCR) kiosks at busy stations on the Mumbai suburban network to allow for hassle-free ticketing and reduce queues.

At present, 20 kiosks have already been installed at busy stations like Churchgate (1), Dadar (6), Bandra (3), Andheri (5) and Borivali (5). Meanwhile, five more kiosks are expected to be installed at Churchgate in the coming days.

According to WR, tickets booked on the UTS App can now be printed at the kiosks by simply showing the SMS received via the app.

After booking the ticket on the app, commuters simply need to show the SMS received on their mobile, following which the machine scans the message and prints the ticket. No additional input is required.

It is not clear whether the Application is made available on the Android and iOS. Railways yet to give clarification on the same.

Daily Tickets through UTS mobile app cross 10K mark

Central Railway Mumbai Division has initiated several measures to popularise the UTS mobile app which has improved overall passenger/user experience. The measures include:
Station drives where the team of dedicated staff propagate the UTS app, giving details of how to download, how to use, and its various features.  The team has conducted successful campaigns already at Thane, Airoli, Ghansoli, Koparkairane, Khandeshwar, Badlapur and Sanpada.  Such campaigns will continue to be undertaken in future too, to boost digital transactions.
At Vashi, the team explained the features at one automobile office where the response was very positive, which has encouraged Central Railway to popularise the UTS app by covering more offices in coming days.
Social Media promotion:  The UTS app is also being popularised through social media handles of Divisional Railway Manager and Senior Divisional Commercial Manager, who have also been disseminating information and replying to the queries promptly on social media on this issue.  Other modes of popularisation include audio jingles, bulk SMS, video spots and advertisements.
The impact is positive and very encouraging and the daily average ticketing through UTS App has increased from 3,851 in April 2017 to 9,056 in December 2017 and daily average passengers increased from 24,084 in April 2017 to 45,711 in December 2017.  The daily ticketing through UTS App is regularly crossing the 10 thousand mark from the last week of December 2017.
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