Consumer Forum asks Indian Railways to facilitate passengers

नई दिल्ली New Delhi: A consumer forum here has asked the Railways to display in each coach the mechanism to redress the issue of theft as well as the duty of TTE and railway police personnel to facilitate the passengers.

New Delhi District Consumer Disputes Redressal Forum, presided by C K Chaturvedi, passed the directions while asking the Railways to redress an issue of theft during journey on a complaint filed by one S M Prasad.

While taking the complaint as a “general public grievance”, the forum said the incident of railway employees passing the buck was a “routine experience” and asked the chairman of railways to redress the issue from the view point of ordinary passenger.

“We all find this to be routine experience of all passengers and direct complaint’s copy to be forwarded to Chairman, railway authority to redress the issue from view point of ordinary passenger.

“We direct Railway authorities to display in coach, the procedure, the duty of TTE, Railway Police, the telephone number so that travelling public is facilitated rather than harassed in such loss,” the forum said.

Prasad had told the forum that his daughter-in-law lost her purse containing valuables while travelling to Delhi in Navyug Express on October 10, 2013.

He had also claimed that when she tried to seek help of TTE, railway police, GRPF etc. everyone passed the buck.