मुंबई Mumbai: Among the passenger consultative committees, the recognized being the Divisional Railway Users Consultative Committee (DRUCC) and the Zonal Railway Users Consultative Committee (ZRUCC), set up by the Ministry of Railways across all the Divisional and Zonal Railway Systems comprises nominees from various passenger associations as well as industry and agriculture bodies.
The DRUCC is chaired by the Divisional Railway Manager and its secretary is the Senior Divisional Commercial Manager. Similarly, the ZRUCC is chaired by the General Manager and its Secretary is the Deputy General Manager.
Rajiv Singhal of the Western Railway’s Mumbai DRUCC said, “The DRUCC’s tenure is from August 1, 2014 to July 31, 2016. Fact remains that there has not been a single meeting of the DRUCC since it was constituted. If this is the attitude of the railways towards these committees, we can well imagine how serious it might be about listening to passenger grievances.” The railways might be talking big about starting portals and helpline numbers to communicate directly with the commuters, but when it comes to the situation on the ground, it is not all that rosy. According to Singhal, the first meeting of this DRUCC is slated for January 7 in the new year though trying to make up for the time lost would be tough. “There is a rule that every member can only raise two points in one meeting. So it is imperative that there should be one meeting at least a month. Or else, how will the entire range of passenger complaints and demands be tabled,” asked Singhal.
These committees, officials agreed, play an important role because a lot of very basic issues pertaining to the railways are raised. “Issues like lights in stations, trains, water facilities, ticket windows, infrastructure are taken up in these meetings. The kind of basics that affect the passenger directly and something that comes within the power of the DRM. If these meetings don’t take place, then all these issues just get ignored,” said Singhal.