Duvvada (DVD): The Duvvada Railway Users’ Association (DRUA) has appealed to the railway authorities, including the East Coast Railways (ECoR) and Waltair Division of ECoR, to provide additional booking counters at Duvvada railway station, 30 kms away from Vizag railway station, to clear the passenger rush during Sankranti festival.
DRUA secretary K Eswar said in a press release that the Duvvada railway station currently has only two booking counters though around six operating booking counters are required at least for the station as per railway norms. “Of the two counters, one counter is dedicated to women passengers. There is no separate enquiry counter or ticket counter for senior citizens and physically challenged persons or patients,” Eswar added.
Though one counter at platform number 4 was completed in August, 2013, it is yet to become operational due to lack of staff, he added. For nearly 10 lakh passengers residing in Visakhapatnam Steel Plant area, BHEL, Hindustan Zinc and NTPC townships at Gajuwaka, Lankelapalem and surrounding areas, Duvvada is the nearest railway station. These passengers annually contribute Rs 3 crore to Indian Railways, but the railways have failed to provide any satisfactory services for safeguarding the welfare of passengers, Eswar stated in the release.
According to him, the association had sent many representations to various officials including the Railway Board executive director of passenger amenities, ECoR General Manager and Waltair Divisional Railway Manager, but none of them had responded so far on providing additional booking counters or at least another peak hour counter.
Eswar also pointed out that the existing timings of the computer reservation counter at the station, which are from 8 am to 3 pm, have not been extended up to 8 pm at Duvvada and Gajuwaka.