Hajip0ur (HJP): East Central Railway (ECR) on Wednesday launched a facility to allow passengers to lodge FIRs “on board”, meaning on running trains. In addition, it started a Tollfree Security Helpline Number – 182 – for passengers, ECR General Manager A.K. Mittal told reporters.
Additional Director-General (Railways) K.S.Dwivedi said a booklet would be provided to all escort parties on different trains to enable them to lodge FIRs. “The booklet has a detailed format. Once the RPF fills it up, a copy bearing FIR number is handed over to the complainant. The RPF must deposit the second copy at the nearest railway police station. In no way can the police station refuse to accept the copy of the FIR. If the matter falls in their jurisdiction they have to start investigations right away. If, however, the matter falls outside their jurisdiction, they have to forward the same to the SP’s office, which would forward it to the police station concerned. The escort party has to submit the third and last copy of FIR to the RPF office so that a record of the same exists,” Dwivedi said.
Of 700 trains that run daily in Bihar around 250 run at night. But because forces are short-staffed, only half of the trains have an escort party. “We lack manpower. However, the situation is improving now. The old system of lodging FIRs is there on trains that run without escorts,” the officer said.
He said passengers could make use of the toll-free security number for any issue.
“There already exists a toll-free number (1512) of the GRP (government railway police), started two months ago. However, few call up the number, as it has not been advertised properly. Calls made to this number (182) would be recorded and there will also be a call back system. If a passenger calls and the line is found busy, our men will call back. People facing any kind of problem or complaint can call the number and action would be initiated. The numbers would be made available on trains so that passengers can use them in need,” the officer said.