ECR to improve Inquiry System in Patna Junction

PATNA: Railways has decided to replace its present face-to-face inquiry system with high power electronic gadgets at Patna Junction and other major stations falling under the ECR’s jurisdiction to give accurate and authentic information about movement of trains to passengers through the interactive voice response system via phones.

According to railway sources, the ECR held a high-level meeting recently with senior divisional commercial managers (senior DCMs) of all five divisions to discuss the proposed new plan of railway inquiry system. ECR chief commercial manager Mahboob Rab and chief signal and telecom engineer A Jha were also present at the meeting and directed these divisional commercial managers to explore the possibility of installing the new sophisticated gadget – electronic display boards – at all major stations of the ECR, sources said.

Meanwhile, a section of people also urged railways to provide information about trains on landline phones at the railway inquiry counters at all major stations of ECR so that people need not rush to station to know about arrival and departure of trains either originating or passing trains. This facility was earlier available at major stations, but was later withdrawn following introduction of inquiry number 139. Surprisingly, 139 does not provide information about all passenger trains including local trains, they said.