TDR PERIOD EXTENDED TO ASSIST PASSENGERS AFFECTED DURING KERALA FLOODS
Due to torrential rains and floods in Kerala and Kanniyakumari District of Tamilnadu, several trains originating/arriving/passing through flood/landslide affected areas had to be cancelled by the Railways from 15.08.18 onwards. It is seen that many passengers who had to move out from home to safer places due to the floods have been able to go back to their homes only after many days and still many passengers are not able to retrieve the details of their tickets for getting Ticket Deposit Receipts (TDRs) from stations after surrendering the tickets or for filing TDRs online for E-tickets booked through the IRCTC website. Railways have therefore decided as a very special case to permit issue of TDRs at any station up to 20.09.2018 (as against the normal rule of up to three days from the booked date of journey). The public can apply to the Railways for refund after obtaining TDR from stations as above. Similarly, passengers who have booked E-tickets are also permitted, as a special case, to submit claims for refunds addressed to The Chief Claims Officer, Southern Railway, Moore Market Complex, Chennai- 600 003 up to 20.09.2018. All members of the public may take note of this special facility extended by the Southern Railway for Kerala customers.
EXTENSION OF PERIOD FOR DISCOUNT IN FARE FOR USING UPI/BHIM APP & POS MACHINES, AND EXEMPTION FROM SERVICE CHARGE FOR E-TICKETS AND I-TICKETS
The Railways are happy to inform that discount in fare/exemption from service charge being provided for the following type of train tickets have been further extended as detailed below:
For PRS (Reserved) Counter Tickets, when the payment for the same is made by UPI (Unified Payment Interface) including BHIM application, a 5 percent discount on total value of base fare for the minimum ticket fare of Rs.100 and above – with maximum discount allowed being Rs.50 – is being given at present. This discount will be available till 13th of June 2019.
For Season Tickets on Suburban Section if the payment is made through Credit/Debit Card, there will be a 0.5 percent discount on total applicable fare on Season Tickets (Monthly, Quarterly, Half Yearly and Yearly over the Suburban Section) – This discount will be available till 31st March 2019.
For E – Tickets and I – Tickets, when payment is made through Internet Booking, there will be an exemption from payment of service charge – This exemption will be available till 31st March 2019.