Indian Railways‘ to launch ‘Concierge Services’ for Rail Passengers soon

नई दिल्ली New Delhi: In a unique move to tackle the menace of touts at railway stations across the country, and particularly, in metropolis, the Railways have planned to provide “Concierge Services”. The services, first of its kind in India, would facilitate rail passengers at a station in hiring a coolie, getting information regarding train running status, ordering food en route, arranging a taxi, dropping passenger to his/her residence or hotel among others. The premium facilities will obviously come at a cost and a specified charge for each service.

Besides encouraging tourism, the idea is also to provide large scale employment. The pilot project, named ‘Concierge Service’ by IRCTC, will start soon at New Delhi Railway Station and would be monitored by IRCTC. Passengers can book the facility online or even through counters. The passenger will get an SMS on the registered mobile about the details of the person and a designated place in the station/platform premises without interacting with strangers which usually leads to entrapment.

In common terms, a concierge assists guests by performing various tasks such as making restaurant reservations, booking hotels, arranging for spa services, recommending night life hot spots, booking transportation, coordinating porter service, tickets to special events, and assisting with travel arrangements and tours.”The move will protect tourists, both national and international, from touts. Usually they get trapped and have no options. But by this service everything remains verified be it hotel, coolie or taxi services. Keeping in view the recent incident of rape in a cab, we have also planned and listed cab services for which the passenger will get prior information of the driver and his parking area to enable contact and smooth and safe exit to destination. IRCTC cab services will have no night charges as is applicable in all other taxi services,” said a top railway official.

The services would be put in place by deploying qualified/experienced manpower familiar with local conditions and by deploying service providers with expertise. The Executive Lounge provided at the New Delhi Railway Station will assist in arranging the services with other services like wash and change, refreshment, waiting business centre etc.

“IRCTC will provide daily train wise list of passengers who have booked this service for the next day. The service provider can accordingly plan the number of vehicles required,” added the official.The tariff of cab service has been divided in two segments- small and medium and further into four Zones — Zone A (20kms radius from railway station), Zone B (rest of delhi), Zone C ( Noida, Faridabad and Gurgaon) and Zone D (Ghaziabad and Greater Noida).  While the minimum fare worked out for Zone A is Rs.500, the maximum is Rs.1,200 for medium segment car under Zone D.