IR’s 15-day Railyatri Upbhokta Pakhwada: Chakradharpur Divn launch Vigil on Amenities & Customer Facilitation

Chakradharpur (CKP): The Chakradharpur division of South Eastern Railway (SER) will celebrate Railyatri Upbhokta Pakhwada (Passenger and Customer Facilitation Fortnight) from May 26 to June 9 as a part of a nationwide campaign to focus on better amenities and services.

Chakradharpur Divisional Railway Manager (DRM) Rajendra Prasad will inaugurate the fortnight celebrations at the Tatanagar station on Tuesday.

A presentation will be made on the occasion, highlighting new projects and achievements of the railways. Prasad will also inspect the station and take passengers’ feedback on cleanliness and other basic amenities.

Railway spokesperson A.K.Agarwal said the DRM would also travel on Tata-Alleppey Express on Tuesday till Chakradharpur, interacting with passengers to get their feedbacks.

During the fortnight, special campaigns will be organised with focus on cleanliness and sanitation, safety and security, punctuality, vigilance check, catering services, ticket checking and customer care.

“During the fortnight drive, railway officials at different levels will take note of quality of various facilities and passengers’ demand. Apart from Tatanagar, various other important stations under the division like Chakradharpur, Rourkela and Jharsugda will be covered,” said Agarwal.

SER general manager Radhey Shyam will visit Tatanagar station on June 8 to personally interact with passengers and other stakeholders to know their problems and suggest necessary solutions.

Railway sources said the general manager was also expected to inaugurate new ticket counters at the second entry on the Burmamines end.

A series of projects for passenger amenities and capacity augmentation will be inaugurated and launched during the fortnight.

Railway officials are also planning to use the fortnight-long celebrations as an opportunity to involve passengers, trade and passenger outfits in framing future plans for development and better amenities.

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