Bangalore: One of the ambitious technology initiatives of the Indian Railways, Enterprise Resource Planning (ERP) project – expected to bring in radical changes in the railway operations, will allow officials to monitor the movement of trains across the country from one place, said Railway Minister Suresh Prabhu on Wednesday.
He was delivering the inaugural address through video-conferencing of the 24th edition of CII National Quality Summit, organised by the CII Institute of Quality, themed ‘The Digital Transformation of Business – Implications for Quality’, that commenced in Bengaluru on Wednesday.
“IT and digitalisation is the key for development and transformation of the Railways. Integrating various services is expected to bring radical changes in the service delivery,” he said.
“Today, there is a manifold change taking place across the world due to digitalisation. It is a great opportunity for us, as India is well positioned to take advantage of this. With digitalisation, the quality of service will be the same irrespective of who the end user is,” he said.
Speaking specifically on the digital initiatives taken up by the Railway Ministry, he said, “All Railways operations are being moved towards digital. We have developed several elements of change in the way the Railways functions to keep up with the evolving technology. We have put in place a customer complaint redressal mechanism which is completely transformative in nature through which we have been able to provide real-time assistance to the people. We are in the process of developing a system whereby any complaints made through different platforms, like SMS, Twitter, phone etc. are integrated into one. We are also implementing GPS monitoring system for the Railways. Another important area of work in progress is setting up of a public Wi-Fi which will be the largest in the world. The customer will benefit from improvements in quality,” he said. He also stated that ERP is introduced all the activities can be monitored from a centralised cell.
Railways are also in the process of implementing GPS monitoring system for the railways. Another important area of work in progress is the setting up of a public Wi-Fi which will be the largest in the world.
“We are also in the process of implementing ERP towards going paperless. The end result would be customer benefit from improvements in quality,” explained Prabhu.
The CII National Quality Summit, themed ‘The Digital Transformation of Business – Implications for Quality’, commenced in Bengaluru.
Prabhu said: “Today, there is manifold change that is taking place across the world due to digitalisation. It is a great opportunity for us, as India is well positioned to take advantage of this. With digitalisation, the quality of service will be the same irrespective of who the end user is.”
Delivering the keynote address Naushad Forbes, President of Confederation of Indian Industry, said: “While quality in manufacturing is absolutely critical, we need to go beyond manufacturing quality to be successful.”
He further emphasised on six critical areas that determine quality, including human fit, craftsmanship, emotional connect, aesthetics elegance and sophistication, symbolism and consistency with global constraints.
R Mukundan, Chairman of CII Institute of Quality said that companies have to look at digital as a way of life going forward as digital enables better quality of products and services. Companies that embraces digital processes, are the ones that will be at the cutting edge of change and transformation. It is important that Quality and Innovation should take center stage for campaigns like Make in India, Swachh Bharat Abhiyan, Digital India, and StartUp India, to succeed.
Yaduvendra Mathur, CMD of the Export-Import Bank of India, said: “Growth with equity and inclusive growth is a challenge and that is where digital transformation of businesses are heading. The industry should participate and re-dedicate in a positive way in transforming the country, by moving towards the digital way of doing business to boost our GDP growth.” Presenting the Mckinsey & Company report “Quality in the Digital Era”, Jaidev Rajpal, Partner, Mckinsey & Company, said: “Digital technology is changing the way products and services are conceptualised and delivered and the nature of quality. Successful companies are increasingly combining their quality strategy with the digital vision, while constantly iterating on product development. They proactively adopt digital technologies to drive impact across the value chain and emphasise on agility in the government and organisation while building a culture that brings together customer focused cross-functional teams.”