MUMBAI: The Government Railway Police (GRP) in Maharashtra will finally have its own website, complete with crime statistics, helpline numbers and information to help people report crimes and lodge complaints.
The move comes more than a year after the Mumbai wing of the GRP launched a site, Shodh, to help establish the identity of railway accident victims.
The state GRP site will have links to ‘Shodh’ and the sites of railway police commissionerates in the country.
“Commuters usually seek information on where and how to lodge a complaint,” a top GRP officer said. “The site will have a map explaining the jurisdiction of every railway police outpost in Maharashtra. It will have contact numbers of the officer in charge and also explain police hierarchy.”
A key aspect the website will address is commuter safety and awareness.
“Different modus operandi used by conmen on trains, such as spiking a commuter’s meal and robbing him, will be explained,” the officer said. “Commuters will be made aware of the fact that a complaint can be lodged on a running train [long-distance] with the Railway Protection Force (RPF) personnel escorting it.”
The GRP also intends to upload photographs of habitual offenders.
An officer said a separate section will be dedicated to the helpline, 9833331111, and the work done by its staff.
“Between November 2008 and July 2013, the helpline attended 5.34 lakh calls from commuters in distress,” the office said. “They have helped retrieve Rs 21.53 lakh in cash, 1.2 kg of gold, 5,600 handbags, 273 laptops and 154 cellphones.”
The domain name registration has been done. Email addresses of senior GRP officers will be generated on the basis of this domain name.
“The site will be designed on the lines of the Nagpur railway police commissionerate site, which is very comprehensive. Shodh will also be revamped,” the officer said.