Nagpur Division ‘no’ to display names, mobile number of TTEs

NAGPUR: The Nagpur Central Railway has refused to disclose mobile numbers of train ticket examiners (TTEs) and conductors on reservation charts stating that there is no such provision by the Railway Board.

The issue of disclosing cell numbers of TTE and train conductors was recently raised by passengers welfare body Bharatiya Yatri Kendra (BYK) with assistant commercial manager (ACM) HK Behra.

BYK general secretary Basant Kumar Shukla had last month complained about train no. 18029 LTT-Shalimar Express departing from Bhusawal without TTEs for sleeper class.

“Passengers realized about the absence of TTEs only near Dhamangaon when Nagpur was 128km away. When railways realized the goof-up, a TTE from another train was deputed on Shalimar Express,” alleged Shukla.

Shukla added that many trains go unchecked as requisite numbers of TTEs are not posted aboard trains. “Passengers are a harried lot in absence of TTEs. The same thing happened with Shalimar Express,” he said.

Rejecting the demand, ACM Behra told BYK citing a circular issued by the Railway Board on December 17, 2014, that it was not practically feasible to display numbers of TTEs and conductors.

The 2014 circular was issued after Central Vigilance Commission (CVC) had suggested that name and mobile numbers of TTEs be displayed on every compartment of the trains so that public can contact them in case of need.

Though the Railway Board rejected the CVC demand to display names and numbers of ticket checking staff through PRS, it agreed that desired trains like Rajdhanis, Durontos, and Shatabdis, where provisions of announcement is there, the name of the TTEs should be announced during the run.

Shukla says the rule is not being followed in case of premium trains like Durontos and Rajdhanis. The railways is trying to protect the ticket checking staff despite Railway Board issuing latest circular on revision of duties for TTEs.

The circular issued on June 8, 2017, on revision of duties of TTEs has increased their duty manifold, right from catering to safety of passengers. Shukla said one of the duties of the TTEs is to give frequent visits to the coaches he has to man.

“Whenever train stops at scheduled stations, a TTE has to stand outside the coach and guide the passengers. But when requisite numbers of TTEs are not posted aboard the trains, how can one expect better service?” said Shukla.