Railways set up Helpline to help people stranded in Uttarakhand

The Northern Railway has deployed senior officers at Dehradun, Rishikesh and Haridwar to help coordinate evacuation of people stranded in flood-hit Uttarakhand, a statement issued here on Thursday said.

The following measures are undertaken for the evacuation of passengers stranded in the Uttarakhand hills due to floods.

The senior officers have been deputed as Special officers in charge Dehradun, Chief Commercial Manager/Frieght Marketing, Sanjeev Garg (09717630953); Rishikesh, Chief Commercial Manager/Project, D.K Singh (097171630969); Haridwar, Additional Divisional Railway Manager /Moradabad, Hitendra Malhotra (09760534001) and New Delhi, Additional Divisional Railway Manager/Delhi, Vivek Srivastava (09717631001).

These officers will co-ordinate with the state authorities and ensure management and dispersal of passengers by trains, running of special trains and also ensure setting up of passenger help booths at these locations round the clock, said the statement.

These officers will be assisted by divisional officers of Moradabad and Delhi. The names and designations of these officers along with their Telephone numbers are being relayed to Emergency Control New Delhi Baroda House.

RPF officers with adequate contingent of inspectors/constables have been deputed at these four locations. The names and designations of these officers along with their telephone numbers are being relayed to Emergency Control New Delhi Baroda House.

Doctors and paramedical staff in sufficient numbers have been deployed at these stations.
Four Empty Coach Rakes trains are being sent to Hardwar/Dehradun. These will be utilised for evacuation of stranded people by running out special Trains as Shuttle Services between Hardwar/Dehradun and Ambala, Delhi and Lucknow.

In addition, additional coaches are being arranged from other Zonal Railways which will be used for running long distance special trains to locations such as Mumbai, Howrah, Ahmedabad and Jammu Tawi etc.

The Commercial Department has ensured setting up of additional booking and enquiry counters at above locations for handling the additional requirement of booking, enquiries and refund etc.
Adequate arrangement of catering facilities and drinking water has been ensured at these locations.

Frequent announcements through the Public Address System regarding status of trains and other passenger related services have been ensured.

Commercial and Medical Departments have been ensured satisfactory sanitation at these locations to minimise passenger inconvenience.

Carriage and Wagon and Electrical Departments have ensured that adequate staff and material are available at these locations to meet with additional maintenance requirements.

All other departments involved with station maintenance including passenger facilities have taken adequate measures to handle the additional passenger traffic expected at these locations.
The statement said the railways have also deployed Railway Protection Force (RPF) officers, doctors and paramedical staff in sufficient numbers at these stations.

Four special trains are being sent to Hardwar/Dehradun to be utilised for evacuation of stranded people between Hardwar/Dehradun and Ambala, Delhi and Lucknow, a release said.

Facebooktwittergoogle_plusredditpinterestlinkedinmail