Mumbai: After the paperless ticketing application failed to make a mark, railway officials in the city are on the edge over the introduction of cash/coin ticket vending machines (CTVM), which are slated to arrive in the city next month. Around 70 of the machines will be given to the Central Railway (CR) while 40 will be given to the Western Railway (WR) to be operated on the Mumbai suburban.
“The cash–coin ticket vending machines are slated to come in by next month, but after the performance of the paperless ticketing application on the WR, we are afraid that these machines too will not help in reducing lines at the ticket window. In fact, the paperless ticketing app has seen only 2,000 tickets being sold per day while the eight lakh commuters who buy the ticket at the counter are still doing so for reasons unexplained,” said an official, on the condition of anonymity.
The CTVMs had, in 2007, already been introduced with one machine installed at Chhatrapati Shivaji Terminus (CST) and the other at Churchgate. The experiment had flopped after the machine at Churchgate broke down while the CST one is barely being used as many commuters have said they tend to get confused by it.
“A few changes have been made to this machine like the addition of the feature where you can recharge your smart card and the instead of seven steps to buy a ticket, only four steps are provided in the new machines, thereby reducing the time at the machine,” added the official. Union railway minister Suresh Prabhu announced an increase the presence of CVTMs on platforms in the railway budget presented in February of this year.
Currency coin cum card operated automatic ticket vending machines is an unmanned self-operated kiosk which can be operated by passengers to buy unreserved tickets through currency/coins as well as smart cards. It also accepts currency/coin of all denominations of Rs 5 and above. CCoTVMs will reduce long queue at the ticket counters.