Railways add New Features to Rail Sampark ‘139’

सिकंदराबाद Secunderabad (SC): Chief Public Relations Officer, South Central Railway had announced that the Integrated Train Enquiry System on Indian Railways, popularly known as Rail Sampark ‘139’, which is meant to provide essential information to Rail Passengers, has come up with new features as follows:–

  1. Mobile Based Destination Arrival Alerts;
  2. Mobile Based Alarm Alerts;
  3. SPOT Your Train

Mobile Based Destination Arrival Alerts is now available on IVR ( Interactive Voice Response) / Agent Assistance /SMS through 139. This facility is for the Rail Passengers to set an alert/pre-information call before the train reaches their destination.

Destination Alert Call on IVR 139
The user can select option for “Destination Alert” call on IVR and enter the PNR number.
After confirmation from the user, the system checks for PNR validity, picks up destination station and sets up the “Destination Alert” call on the user’s mobile number for Destination Station Name.

Destination Alert Call through Agent Assistance
Customer will get an option to talk to agent as per standard 139 call transfer procedure from IVR to call center, agent will set “Destination Alert” call as per customers need.

Destination Alert Alarm/ Call through SMS on 139
The user has to send SMS request as – ALERT . By default alarm/wake-up call shall be set on sender mobile number for destination station as per PNR. The user will get a reply SMS stating all the details pertaining to the destination alert call set on the mobile.

SPOT your Train
The user has to send SMS request as – SPOT or LOCATE < Train Number>.

The charges applicable are same as for calling “139”.

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