KOLKATA, 15 APRIL: Admitting that there is a need to improve food quality for railway passengers, minister of state for railways Mr Adhir Ranjan Chowdhury today said the railways is mulling setting up “base kitchens” at major railway stations to solve the existing problem.
He was speaking at a programme in Howrah station where he flagged off three new trains, including Haldia-Anand Vihar Superfast Express, Santragachi-Bagnan local and Santragachi-Panskura local.
He said passengers often complaint about the quality of food served during their journey. “It is true we cannot solve all problems immediately after receiving a complaint. But, we always try to solve it at the earliest. Thus, we are planning to set up kitchens at major stations to prepare food for passengers,” he said.
He urged railways officials to give a patient hearing whenever a passenger turned up with any complaint or problems. “Railway officials should not misbehave with any passenger,” he said, adding an official should take immediate steps to help a passenger in trouble. “If an official finds it is not within his capacity to solve a passenger’s problem, then he must help him/her to reach the right person,” he said.
“We are yet to make security arrangements that meets the expectation of passengers. Necessary steps need to be taken to improve the passenger security system,” Mr Chowdhury said, adding a toll free number has been started using which a passenger can lodge a complaint if he/she faces any inconvenience while travelling in a train.
He said the number of passengers is increasing at the rate of around 6.5 per cent. With such a steep increase in passenger count, required infrastructure is not developing.
“But, we are taking up bigger projects like Western and Eastern Dedicated Freight Corridor, the 3,300-km corridor only for goods train,” he said.