SECUNDERABAD: The fast response mechanism of South Central Railway played a key role to ease anxiety and render all help to the passengers travelling by Train No.22416 New Delhi – Visakhapatnam Andhra Pradesh AC Super Fast Express, when two coaches of the train (B-6 & B-7) met with a fire accident at around 11.45 hrs yesterday i.e., 21st May, 2018, near Birla Nagar Railway station, 2 kms away from Gwalior.
Promptly acting on the instructions of Shri Vinod Kumar Yadav, General Manager, South Central Railway to reach out to the passengers of the train and communicate information to the public, Shri M.G.Sekharam, Principal Chief Commercial Manager, South Central Railway obtained the coach wise reservation charts of the entire train involved in the incident along with Phone numbers of the passengers from the CRIS (Centre for Railway Information Systems) and the Database Centre of the Computerized Passenger Reservation System at New Delhi and basing on the same, station wise and coach wise details of the passengers including their destination stations was prepared and intimated to the concerned stations, so as to disseminate information to the kin of the passengers immediately.
All the passengers travelling in the two affected coaches (B-6 & B-7) were personally contacted on the phone to make a crosscheck on their safety. The Chief Commercial Manager, Catering & Passenger Services, SCR Dr. B.S. Christopher spoke to his counter parts where the incident occurred and take note of the alternative transport arrangements made for the affected passengers at Gwalior and Itarsi. The SCR officials personally spoke to passengers who were travelling in the two affected coaches of the train (B-6 & B-7) and intimated them on the details of the alternate transport arrangement made i.e., the attachment of two other coaches, replacing the damaged coaches which were detached from the train.
In the mean while, Enquiry/Help Line Counters were opened at major railway stations on the zone which fall on the train route i.e., Vijayawada, Eluru, Tadepalligudem, Rajahmundry and Anakapalli. Ticket checking staff were deputed to manage these counters on a round-the-clock basis to intimate the public on the full details of the incident, safety of passengers who were travelling by the train, running status of the train and also the relief arrangements made for the passengers. The Public Relations Department acted swiftly to disseminate information through the electronic media on the setting up of Enquiry/Helpline counters at these stations so as to enable public contact these counters for information.
Special efforts were made to seek specific requirements of the affected passengers travelling by the train and all necessary help was rendered to meet the needs. The personal intervention of SCR officials came in for praise from the passengers of the train, who conveyed their appreciation of the prompt efforts of the Railways to handle the situation.