Chakradharpur Division’s chief commercial inspector A.K. Singh had inaugurated the system that would have gone a long way in preventing queues and curbing tout menace. However, it tripped within two hours and the station authorities had to switch to the old practice.
Chief reservation supervisor, Tatanagar, N. Ganesh said the new system was introduced to make the booking process hassle-free.
“We have informed the Calcutta-based software firm, which has installed the system, about the snag. The system is expected to be back on track in the next 48 hours,” he said.
Under the new system, a person will be issued a token when he obtains a reservation slip. When his token number is displayed on a screen near the counter, he can approach the kiosk to book or cancel tickets.
“Instead of standing in a queue, passengers may now sit near the counter and approach it when their turn comes,” he said, adding that the facility had not been introduced at city booking offices in Bistupur, Sakchi and Telco.
Those who turned up at the reservation centre before the snag were impressed with the seamless system.
“When I left my house at 8.30am for booking a ticket to New Delhi, I thought half my day will be spent standing in the queue. But, thanks to the new system. I was done in half-an-hour,” said Sonari resident Kartik Singh.