Training to RPF Constables, Inspectors on Behaviour, Gender Sensitisation & Human Rights

An initiative to sensitise staff towards commuters

मुंबई Mumbai:  In an effort to improve passenger experience and enhance the image of railway officials, the Railway Protection Force (RPF) has initiated a first-of-its-kind training programme for constables and inspectors on behaviour, gender sensitisation and human rights. The programme, according to officials, aims to change the attitude of the staff towards commuters and make them more people-friendly.

The training, a 7-day programme that works in rotation, was launched as a pilot project recently at the RPF zonal training centre in Nashik. It plans to train more than 3,700 railway officials across Maharashtra, including constables, head constables, sub-inspectors, assistant sub-inspectors and inspectors in a span of six months. The officials will be trained by senior assistant commandants of the RPF and behaviour experts.

AK Singh, Inspector General, RPF, Central Railways, said, “The image of railway security personnel among the commuters has not been very good. There are complaints of rude and arrogant behaviour. We want our officers to be sensitive and understanding, especially towards women, children, senior citizens and handicapped persons. Our focus is to improve communication, interactions and also motivate them to be polite and understanding to those who are in trouble.”

The training will involve case studies, videos and giving different situations to officers and helping them deal with each situation. “We want passengers in the platforms and trains to have a smooth journey and experience. Currently, we have 50 cases every month where the officials have helped the commuters. We want the numbers to triple. With this programme, we hope the commuter satisfaction index is raised.”

Apart from the training programme, several seminars are also being launched, in association with NGOs to train and supervise the officials on the field.

Alok Bohra, Senior Divisional Security Commissioner of the RPF of Central Railway, said, “This is a holistic exercise by the RPF to improve the conditions of passengers. We hope this will go a long way in restoring the trust between commuters and cops and also ensure that their problems are dealt with in a smooth and friendly way.”

Facts and Figures

The training, a 7-day programme that works in rotation, was launched as a pilot project recently at the RPF zonal training centre in Nashik. It plans to train more than 3,700 railway officials across Maharashtra, including constables, head constables, sub-inspectors, assistant sub-inspectors and inspectors in a span of six months. The officials will be trained by senior assistant commandants of the RPF and behaviour experts.

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